Delhivery Hiring – Client Service Associate

Job Description

Exciting Career Opportunity at #Delhivery!
We’re hiring a #ClientServiceAssociate to provide exceptional customer service and support to our clients!

Designation: Client Service Associate

Responsibilities:
Providing assistance with shipment tracking and delivery inquiries and drive regular engagement/quick response
Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions)
CS Engagement via Ticketing module, getting timely response; Keep active track of timely closure of tickets
Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options
Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements, claim monitoring

Requirements:
– Excellent communication and problem-solving skills
– Customer-centric approach
– Time management and multitasking
– Familiarity with CRM software

Preferred candidates will possess strong #Excel skills and be available to join #immediately.