Support Engineer Post by Microsoft

March 12, 2024
Support Engineer Post by Microsoft

Job Description

Date posted: Mar 12, 2024

Work site: Up to 50% work from home

Travel: 0-25 %

Role type: Individual Contributor

Profession: Technical Support

Discipline: Technical Support Engineering

Employment type: Full-Time

Overview: 

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Applications & Infrastructure – the largest and fastest growing group in CSS – provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications: 

Language Qualification: English Language: fluent in reading, writing and speaking.

5-10 years’ experience with worldwide IT technical support, catering to enterprise level customers on cloud platforms and on-prem.

Required Qualifications: 

  • Web Development or Customer Support experience in one or more of the following: Web App, Windows IIS, ASP.NET or Azure Web Apps
  • Knowledge of HTML, HTTP protocol and CSS
  • Understanding of programming concepts such as call stacks, threading, synchronization,

Performance-related Concepts and Debugging: 

  • Experience with REST API calls and CRUD operations
  • Troubleshooting skills in Network, Connection, Socket and DNS
  • Familiar with packet sniffers: Fiddler or Network Monitor/Message Analyzer

Experience in one or more of these areas is desirable: 

  •  Experience in Mobile App Development, Debugging and Troubleshooting
  • Application development & debugging experience with one or more languages or frameworks: Java, JavaScript, Node, .NET Core, ASP.NET
  • WebSocket, SignalR or WebRTC
  • Experience in Azure or other cloud computing platform
  • Experience working with cloud communication APIs

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities:

  • Response and Resolution: You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
  • Readiness: (a) You participate in communities with peer delivery roles. (b) You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
  • Product/Process Improvement: You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements