Technology Analyst Post by Infosys

Job Description

Responsibilities:

• Complete knowledge on Mainframe batch operations 24/7 in IWS OPC and good experience in critical batch processing within SLA’s.
• 2+ years of experience in handling an international customer environment with hands on knowledge in 24/7 batch operations IWS OPC.
• Monitoring batch jobs and scheduling using IWS-OPC
• Interacting with the clients and different teams on daily basis.
• Coordinating with application team for any issues during the batch cycles for applications.
• Understanding applications, critical deadline times and have the zeal to fix batch failures within SLA
• Resolution of abends: restart, mark complete, cancel jobs, analysing late jobs, etc through OPC scheduler.
• Participating in Major incident bridge calls. Handle all meetings and discussions regarding implementations and changes.
• Preparing reports and documents.
• Ad hoc request to Schedule particular jobs, applications, and periods in OPC.
• Taking care of each production batch job abends by following operator instructions and escalating to appropriate support group if required.
• Providing immediate Fixes and submitting the jobs.
• Investigation of long running jobs.
• Changing the Priorities and the Service Classes of the Regions/job if required
• Know your way around standard ITIL process and principles.
• Have solid communication skills both written and verbally in English incl. ability to adapt your communication also across cultures. Soft skills required:
• Is detail-oriented, thorough, focused on quality and long-term solutions, structured with great focus on customers.
• Is proactive and take responsibility for ensuring the right balance between throughput and quality of work.
• Verbal involvement on meetings & workgroups.
• Live and display the Danske Bank values in everyday work (Team Up, Be Open, Own It).
• SAY what you do & DO what you say – No surprises.
• Take responsibility end2end for task/solution.
• Be available – cover for your peers.
• Share knowledge with team.
• Document/correct any missing or incorrect documentation.
• Help other team members grow.
• Put team in front of personal goals.
• Proactively looking for automation & simplification.
• Have fun and show high energy.

Technical and Professional Requirements:

• Console operations
• Performing mainframe console operations system health checks.
• Perform IPL on all the LPARs during maintenance window and troubleshooting during the IPL.
• Replying to WTOR’s referring to process documents,
• Handling the hardware related issues, raising the service request with the h/w provider.
• Perform IPL on all the LPARs during maintenance window and troubleshooting during the IPL.
• Handling resource contentions and taking actions for alerts on production system.
• Performing DR Tests.
• Attending daily huddle and change meetings.
• Enabling the Transactions through automation and commands as well.
• Knowledge of HMC tool.

Preferred Skills:

• Mainframes

Work Experience:

• 3-6 Years

Educational Requirements:

• Bachelor of Engineering

Service Line:

• Cloud & Infrastructure Services