Vendor Operations Manager, Google Cloud Posts by Google

Job Description

About the job:

The Google Cloud Platform team helps customers transform and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be responsible for all extended workforce needs across Google Cloud, including extended workforce strategy, vendor partner selection, governance, operations, and performance management. You will partner with all Cloud teams in Support, Learning, Sales, and Engineering to set up new vendor engagements and improve existing ones.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Minimum qualifications:

• Master’s degree in Business Administration or equivalent practical experience.
• 10 years of experience in technical services, specifically in service delivery.

Preferred qualifications:

• Certification in Google Cloud.
• Experience with Spreadsheet and SQL.
• Experience with strategy and change management in a demanding and fast-paced environment.
• Experience collaborating with executive stakeholders across a large, global organization, and executing complex strategic and operational initiatives.
• Ability to influence without direct authority, drive change at all levels within an organization, and build working relationships.
• Excellent operational, data-driven decision making, problem-solving, project management, and communication skills.

Responsibilities:

• Oversee a large vendor network distributed across different suppliers and sites. Lead regular business reviews ensuring sites are meeting/exceeding goals.
• Manage relationships with the vendor service providers, partner with suppliers, and internal Google Cloud teams to ensure high quality output and customer outcomes.
• Identify operational gaps using a data-driven approach and develop innovative solutions to address these in collaboration with vendor sites and business stakeholders. Collaborate with cross-functional/cross-regional stakeholders to overcome operational issues.
• Act as the escalation point for internal and external escalations regarding performance and/or supplier relationships.
• Understand end-to-end processes impacting the operations (e.g., finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.