Onboarding and Offboarding Operations Program Manager, gTech Posts by Google

Job Description

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It’s your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

gTech’s Extended Workforce Solutions (xWS) team enables Product Areas (PAs) to effectively and efficiently scale their extended workforce operations while managing risk. Our goal is to enable our businesses to make informed decisions to put the right talent in the right locations. Our partnership with teams across Google aims to provide an excellent user experience and minimizes administrative burden throughout the xW process. We assist with xW planning and strategy, and provide tools to support Product Areas in managing their xWF infrastructure. We strike a balance between optimizing extended workforce engagements and making sure xW policies and guidelines are followed.

Minimum qualifications:

• 11 years of experience in vendor management, process reengineering, and program management.
• Experience implementing initiatives/projects in a change-oriented vandalized environment.
• Experience managing vendor operations and compliance in an extended workforce/scaled ecosystem.

Preferred qualifications:

• Experience in developing quantitative models, deriving insights, leading executive presentations, and presenting them in a meaningful and simple manner to drive fact-based decision-making.
• Experience with Google vendor operations including extended workforce to enable the development of pragmatic action plans.
• Ability to manage scaled communications, feedback loops, and escalations channels.
• Ability to lead change management efforts by partnering with cross-functional partners and supplier leads to plan, communicate, and execute operational change and incorporate on-the-ground feedback in real time.
• Ability to lead escalation channels and oversee real-time remediation of escalations related to improvement programs.

Responsibilities:

• Contribute to a high-performing team to support extended workforce optimization efforts, ensuring areas of concern are either addressed with stakeholders or appropriately escalated to leadership.
• Use data-driven insights to understand issues, trends, and perspectives to transform contingent workforce operations. Identify problems and issues and create projects and processes to solve them.
• Manage process reingineering efforts that improve overall supplier performances and efficiencies.
• Identify and implement operational efficiencies to achieve Service Level Agreements and other metrics.
• Manage execution of projects to generate impact and solve scaled operations problems that delivers efficient and effective extended workforce programs through partnership with relevant teams.