Customer Engineer, Security, Google Cloud by Google

February 22, 2024
Customer Engineer, Security, Google Cloud by Google

Job Description

About the job:

The Google Cloud Platform team helps customers transform and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineer, you will help us grow our cybersecurity business by building and expanding relationships with customers. You will be a trusted advisor to customers and an advocate for our security solutions, providing support to c-level, security leaders, architects, and analysts to lead projects forward. You’ll accompany customers in discovering the technology/solution and consult around the best way to secure and ensure compliance. You’ll optimize for results when in production, leading with empathy, while identifying innovative ways to multiply your impact and the impact of the team as a whole.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 8 years of experience in a technical sales engineering role in security or cloud native environments.
  • 7 years of experience in vendor pre-sales cybersecurity (e.g., threat detection, malware intelligence, cloud security posture management, SIEM, or SOAR).
  • Experience with a wide variety of IT technologies and security solutions (e.g., SIEM, NGFW, Proxy, IDS/IPS, DLP, EDR, A/V, WAF, SOAR).
  • Ability to travel up to 50% of the time.

Preferred qualifications:

  • Master’s degree in Computer Science, Engineering, Mathematics, or a related field.
  • Experience implementing security solutions for enterprises (e.g., threat detection and hunting, malware intelligence, cloud security posture management, SIEM or SOAR).
  • Knowledge of product and solution market trends in the cybersecurity industry (e.g., ransomware, attack frameworks, zero trust, etc.).
  • Knowledge of industry frameworks (e.g., MITRE, NIST, FAIR, CMMC, etc.).
  • Familiarity with various hacking and exploitation tools and methodologies, common malware families, and Anti-Virus/IDS/IPS evasion techniques.
  • Ability to deliver technical presentations with excellent problem-solving, communication, and presentation skills.


  • Work with Security Sales and Google Cloud teams to identify and qualify business opportunities, understand customer technical and compliance objections, and develop strategies to resolve technical blockers.
  • Work with all Google Cloud Security products to demonstrate and validate solution benefits in customer and partner environments.
  • Support Google Cloud Security opportunities and relationships, own technical aspects of solutions, and deliver technical presentations, product and solution briefings, proofs-of-concepts, and demos to customers, partners, and stakeholders.
  • Prepare and deliver product messaging in an effort to highlight our solutions value proposition using techniques including presentations, product demonstrations, white papers, trial management, and response documents.
  • Travel to customer sites, conferences, and other related events, where applicable.