ICICI BANK – Phone Banking Officer

Job Description

As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on day-to-day bases providing efficient service, providing customers with relevant products and service information and cross selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer””s profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement.

Roles & Responsibilities:

Handling and resolving customer complaints/ queries over phone
Providing customers with relevant product and service information
Cross-selling various banking products to customers over the phone

Key skills:
Fluency in spoken English & Hindi language
Open to work in rotational shifts

Work Experience:
Graduate with 0-6 years.