amazon – Sr. Forecast Analyst

Job Description

DESCRIPTION
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional analyst who is passionate about raising the performance bar, who can work closely with multiple stakeholders in different geographies, and who has the ability to drive new innovations in the customer service industry. The ideal candidate will possess both an analytical background that enables him/her to manage global network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives. She/he will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.

Key responsibilities include:

The successful candidate will work with multiple business teams, CS Operations, Global Outsourcing, Program Management and Finance leadership. They will:
– Develop and lead the Asia Pacific Customer Service Forecasting standardization program and align the same with WW processes and practices
– Identify and document the APAC level process variation and develop projects and programs that will bridge the gaps.
– Support a team of contact forecasters in driving automation and process enhancements through structured methodology such as lean Six Sigma
– Embed and lead or facilitate the projects that improves speed and reduces inaccuracies
– Lead critical projects to improve planning and forecasting efficiency for global operations.
– Participate in global customer service initiatives and project roll outs to cater to growing business needs.
– Coordinate with internal and outsourcing network operation teams to meet business service levels.
– Promote process improvement and standardization of processes across all sites in the network.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS
– Bachelor’s Degree in a quantitative field (engineering, economics, math, stats) required.
– 8+ years of related work experience
– Proficient in Microsoft Excel and comfortable in analyzing large data sets.
– Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment.
– Strong commitment to exceptional customer experience, enthusiasm to drive positive change and persuasive ability.
– Excellent communication skills (both verbal and written), and the ability to present detailed technical analysis, assumptions, and recommendations succinctly.

PREFERRED QUALIFICATIONS
– Masters in quantitative field or Business Administration highly preferred.
– Experience working with various forecasting tools in standard ERP or open source tools such as R & Python.
– Experience working with database & SQL
– Knowledge of Lean-Six Sigma.